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How starbet99 Handles Your Personal Data

Our privacy policy explains exactly what data we collect when you open an account, how we store it, and who can access it — so you know your…

Data encrypted at rest and in transitNo third-party sale of your informationDANA, OVO, GoPay & QRIS payment data securedAccount deletion requests honoured within 30 daysLive support available for privacy questions
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starbet99 How starbet99 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

If you want to access, correct, or delete the personal data we hold on your account, our privacy support team is available seven days a week from 08:00 to 23:00 WIB. Players in Semarang and across Indonesia can reach us through three direct channels — use whichever suits your situation. We aim to respond to all data requests within two business days and to resolve them fully within thirty calendar days.

Team online

Live Chat

Open a live-chat session directly from your account dashboard. Our privacy-trained agents are available from 08:00 to 23:00 WIB, seven days a week, and can raise a formal data-access or deletion request on your behalf immediately.

Email Privacy Request

Send your data request to our dedicated privacy inbox at [email protected]. Include your registered account ID so we can locate your records quickly. We acknowledge all emails within 24 hours and keep a written trail of every request.

In-Account Request Form

Navigate to Account Settings → Privacy → Submit a Request on any device. The form lets you specify whether you want a data export, a correction, or full account and data deletion. Each submission generates a reference number you can track.

DATA HANDLING PRACTICES

Six Ways We Keep Your Information Safe

Protecting your account data is an operational commitment, not just a legal formality.

End-to-End Encryption

Every data field you submit — from registration through to QRIS payment references — is encrypted using AES-256 before it…

Cookie Control Panel

We use first-party session cookies to keep you logged in and analytics cookies to improve page load times.

Account Security Alerts

Any login from an unrecognised device or IP range triggers an immediate email alert to your registered address.

Data Retention Schedule

We retain active account data for as long as your account remains open.

Third-Party Data Sharing Limits

We share data with third parties only when it is strictly necessary — for example, passing a payment reference to…

Data Correction Requests

If any detail on your account is inaccurate — name spelling, registered email, or phone number — you can submit…

Common Questions About Your Data at starbet99

These are the questions we hear most often from account holders who want to understand how their data is collected, stored, and managed. If your question is not covered below, our live-chat team is available every day until 23:00 WIB.

We collect your name, email address, phone number, and date of birth at registration. After that, we log session activity and payment references for DANA, OVO, GoPay, or QRIS transactions needed to process your deposits and withdrawals accurately.

No. We only store the transaction reference number and the amount processed. Your actual DANA wallet credentials or OVO PIN are handled entirely by the respective payment provider — we never see or store that sensitive authentication data.

Yes. Submit a data-access request via Account Settings → Privacy → Submit a Request, or email [email protected] with your account ID. We will compile and send a readable copy of your personal data within 14 business days of verifying your identity.

Use the in-account request form or contact live chat and ask for account closure with full data deletion. We remove your records from live systems within 30 days. Some financial records may be retained longer where required by Indonesian regulation.

We use session cookies (essential for login) and optional analytics cookies. You can turn off non-essential cookies at any time from the Cookie Settings link at the bottom of any page. Disabling analytics cookies does not affect your account or lobby access.

Access to personal account data is limited to authorised operations staff who need it to process payments, verify identity, or resolve a support request. Access logs are reviewed regularly, and no staff member may query account data outside their assigned role.

The core policy applies to all account holders in Indonesia. Certain clauses around data sharing or retention may differ — whether those apply to you depends on local law in your province or district. Contact our support team if you need clarification for your specific location.

Related Pages

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